"Peter, I thought I would write to tell you how pleased I am with the service I have received from you in the development of the two web sites you have done for me. I guess your business is no different from most, in that people generally only comment when there is something they don’t like and only think of commenting when they receive service above and beyond what you would expect.
The aspects of your work that particularly impressed me was the way you listened to what I wanted to achieve as an outcome and suggested how that could be done effectively and most importantly at minimal cost. Like most people I like to see things happen quickly and efficiently; you certainly exceeded my expectations in this area.
Although I am very confident on a computer I didn’t have any knowledge of what was possible in the area of web site design. In short you demystified the process for me and I didn’t feel like an idiot asking those many stupid questions. Thanks again, there should be more consultants like you out there."